Lessons From The Big Guys To Help When You’re Starting Your Concierge Business
This week I did an amazing amount of shopping for various clients and it got me thinking about what makes the places I went to—Walmart, the Apple store, Home Depot, etc. the successes they are and whether I could implement some of their philosophies in my own concierge business. Here are my takeaways:
- Be/Do One Thing and Do It Really Well. Walk into the Apple store and you expect beautiful, cutting edge electronic devices. Browse through any Walmart and you know you can expect “rockbottom prices.” Google built its reputation by being the best at delivering search engine resuts. As we’re starting a concierge business we should follow their examples and pinpoint exactly where we want to be superior—and then go after that market segment.
- Don’t Be A One-Man Band. Sure Sam Walton created and built Walmart, but he made sure the company, its culture, its brand was strong enough to survive when he was gone. From day one start planning how you’re going to make the transition from being a successful owner-operator to an owner-operator with at least two or three part-time employees you can trust to represent your company.
- Create systems. Inventory, employee time management, billing, accounting and tax issues would bring a big company like Home Depot to its knees if it didn’t have a set of systems to follow. No matter the size of your concierge business now, prepare for growth by establishing good systems. The Instant Concierge Success Package has the tools you’ll need to set up and operate your concierge business. This turn-key system is a perfect source to put you on the right path with every form you’ll ever need, a template for a business and a marketing plan, and white papers of tips and encouragement to help you succeed.
The bottom line line is that all the big guys started as small guys just like you. Follow their examples and lay a great foundation of best practices while your business is small. Trust me, it will pay off for years and years.