Nothing will build your concierge business as fast as a professional, searchable, well-designed website. In fact, you can expect this tool to pay for itself multiple times over every year. The new year is a great time to schedule an annual check-up of your website to make sure it’s giving you optimum performance. Here’s a […] read more
Do enough business and it’s only a matter of time before someone gives you a negative review online. On many rating sites, commenters can remain anonymous which only encourages some people to be particularly negative. Comments on most sites are almost always arranged with the most recent comments first. Most public relations experts advise against […] read more
The other day I had a surprisingly bad customer experience with a group that I know prides itself on going the extra mile to make people happy. It was so horrific I thought about flying off on Facebook to let everyone know how I’d been wronged. I didn’t, but it got me thinking about how […] read more
If you really want your concierge business to stand out and be unique, make a commitment to providing the best customer service you can every day with every customer. Unlike your business model and the prices you charge, great service can never be copied. In St. Louis, my city, a quick Google […] read more
Way back in 1970 author Alvin Toffler wrote about “information overload” in his book Future Shock. Toffler explained how having too much information can make it more difficult for a person to understand an issue or make a decision. Fast-forward forty+ years, and information overload is a way of life. Too many e-mails, too […] read more
Now that you’re in business you have to find customers. If you’ve participated in our webinar “Ten Places To Find Your First Concierge Customers” you have an inkling where to start. Even if you haven’t had a chance to attend the free webinar, you know you’re going to have to get out there and sell […] read more
If you’re not following The Instant Concierge on Facebook you’re missing out on all kinds of free and useful resource material specific to running a successful concierge business. We help start your day by posting an affirmation every morning on The Instant Concierge Facebook page. Affirmations are positive statements that help condition your subconscious […] read more
Here are the most frequently asked questions about writing and sending a regular newsletter from your concierge business: Question: Should I send an email newsletter even though I’m just starting my concierge business? Answer: Yes! It’s important to invite people to join your mailing list from day one and communicate regularly. Whether your concierge business […] read more
A question The Instant Concierge hears all the time is “what’s the best way to transition from being a full-time employee somewhere else to starting my own personal concierge business?” Obviously, the answer varies greatly depending on the individual situations of the people asking the question. Still, there are basically two ways to pursue concierge […] read more
Being present and active in social media is important to keep your concierge services front and center with active clients, reach out to potential customers, and move the name of your concierge business up in the search engine rankings. But, how do you keep your social media efforts from either 1) swallowing all […] read more
A practical how-to guide giving you advice, tips, and insight on the best ways to expand your market and bring more $$$ to your bottom line.
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Nothing will build your concierge business as fast as a professional, searchable, well-designed website...
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