Instant Concierge Blog
Nothing will build your concierge business as fast as a professional, searchable, well-designed website. In fact, you can expect this tool to pay for itself multiple times over every year. The new year is a great time to schedule an annual check-up of your website to make sure it’s giving you optimum performance. Here’s a […] read more
Treat the subject line of your newsletter like a headline and include a bite-sized piece of information that you expand in the body of your newsletter. Using the word “newsletter” in the subject is the kiss of death. Take a trip to your local drugstore’s magazine aisle and look at how the covers sell […] read more
Do enough business and it’s only a matter of time before someone gives you a negative review online. On many rating sites, commenters can remain anonymous which only encourages some people to be particularly negative. Comments on most sites are almost always arranged with the most recent comments first. Most public relations experts advise against […] read more
The other day I had a surprisingly bad customer experience with a group that I know prides itself on going the extra mile to make people happy. It was so horrific I thought about flying off on Facebook to let everyone know how I’d been wronged. I didn’t, but it got me thinking about how […] read more
If you really want your concierge business to stand out and be unique, make a commitment to providing the best customer service you can every day with every customer. Unlike your business model and the prices you charge, great service can never be copied. In St. Louis, my city, a quick Google […] read more